You have a question or want to tell us something?
Here you will find all the important contact channels:
Hotline: 0800100336 (EUR 0,00/Min; Mo-Fr 08:00-18:00)
E-Mail: info-at@mobileinfo.biz
Hotline: 080076814 (EUR 0,00/Min; Mo-Fr 09:00-18:00)
E-Mail: info-be@mobileinfo.biz
Hotline: 0800516171 (CHF 0,00/Min; Mo-Fr 08:00-19:00)
E-Mail: info-ch@mobileinfo.biz
Hotline: 844 444 484 (local rate; Mo-Fr 09:00-17:00)
E-Mail: info-cz@mobileinfo.biz
Hotline: 0800 0068 268 (EUR 0,00/Min; Mo-Fr 08:00-22:00; Sa/Su & holidays 09:00-18:00)
E-Mail: info@mobileinfo.biz
Hotline: 900907274 (EUR 0,00/Min; Mo-Sa 10:00-20:00)
E-Mail: info-es@mobileinfo.biz
Hotline: 0801840077 (EUR 0,00/Min; Mo-Fr 09:00-17:00)
E-Mail: info-fr@mobileinfo.biz
Hotline: 2103009942 (local rate; Mo-Fr 10:00-18:00)
E-Mail: info-gr@mobileinfo.biz
Hotline: 0680808015 (HUF 0,00/Min; Mo-Fr 09:00-21:00; Sa/Su & holidays 09:00-18:00)
E-Mail: info-hu@mobileinfo.biz
Hotline: 08000201932 (local rate; Mo-Fr 09:00-17:00)
E-Mail: info-nl@mobileinfo.biz
Hotline: 80022669 (NOK 0,00/Min; Mo-Fr 09:00-15:00)
E-Mail: info-no@mobileinfo.biz
Hotline: 800 007173 (PLN 0,00/Min; Mo-Fr 09:00-17:00)
E-Mail: info-pl@mobileinfo.biz
Hotline: 0200753411 (SEK 0,00/Min; Mo-Fr 09:00-17:00)
E-Mail: info-se@mobileinfo.biz
Hotline: 0800 0318215 (GBP 0,00/Min; Mo-Fr 09:00-17:00)
E-Mail: info-uk@mobileinfo.biz
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Mobileinfo is a brand of DIMOCO and the first point of contact for consumers who have questions about paying by mobile phone bill. We offer our merchants (our business customers) who process payments via our payment platform to use our service & contact centre to give consumers information about transactions of their services. Consumers will be provided with general information about the merchant and the activated service when contacting us, help if a payment has not worked or cancel an active subscription if requested. If necessary, we contact the merchant for further information and assistance.
This is a support-platform which allows you to view and manage past payments via your mobile operator invoice. Once logged in, you will be provided with an overview of past transactions and will be able to cancel on-going subscriptions.
No. You only need to log in with the phone number you used to purchase the goods or services.
You only need the same phone number you used to make the purchase. There is no need to create a user account.
Please ensure that you have entered the same phone number you used to purchase the goods or services.
If you are accessing mobileinfo.biz from your mobile phone, you might be directly logged in to the platform without having received a PIN code. In any other case, please make sure that the provided phone number is correct, that your mobile phone is turned on, and that you have a signal.
Please ensure that you enter the same phone number you used to make the payment.
To manage your subscriptions, please select “Subscriptions” in the overview. Click on “Cancellation” underneath the subscription you want to cancel to immediately terminate the service.
If you cannot find a certain transaction into the Selfcare Portal (neither in subscriptions nor in one-time payments) , please contact us under the section “Support” with the mobile phone number used for the transaction.
You can call our hotline or send us an e-mail. Please find futher contact details for your country under “Support” or you click on “Contact details” under the service name of the acrtivated service to get to our contact form.
DIMOCO offers the processing of a payment transaction for service and third-party providers, enabling their services, products and content to be invoiceed via the mobile phone invoice. Therefore, it is possible that DIMOCO is mentioned on the mobile phone invoice.
It is possible to purchase a selected product, select a chosen service or desired content on the website of the service and third-party provider and purchase so with “pay by mobile phone invoice”, or to send a code word to a service number to order the content or the product of the service and third-party providers.
A subscription is an arrangement of a regularly receipt of a service, often in return of payment.
An example for a onetime or single purchase is a purchase of credits for a game. I.e. a product is purchased once by the consumer and is therefore not a subscription.
In most countries you won’t need to register, but can directly use the payment option.
You have different options available, depending on the device you are using to shop online. To give you an example: you are surfing the web on your PC and order an eBook. After entering your mobile phone number, a pin code will be texted to you. Enter the pin code online to confirm your payment.
For your protection, transaction limits do exist; these vary by country. For more information and options to extend these limits, please contact your mobile operator.
If you want to ensure that it is not possible to purchase goods or services via mobile operator invoice (e.g. in the case of children or teenagers), please contact your mobile operator. It is possible to turn off value-added services for your phone number.
It is an alternative payment method to credit cards or bank transfers. Services or and products are purchased and paid for by using a mobile phone invoice or prepaid credit.
It is possible to select a wanted product, service or content on the website of the service and third-party provider and to purchase so with “pay by mobile phone invoice” or to send a code word to a service number to order the content or the product of the service and third party.
Yes.
Please first check whether your mobile operator has set a block or a limit for third-party suppliers. If this is not the case, kindly contact us with your requst and the mobile phone number you want to use under the contact details you find under “Support”.
Please contact your mobile operator as they set the restrictions for third-party providers.
Today, many service providers already include Carrier Billing as a payment option. At the end of the order process you are normally asked about your preferred payment method. Carrier Billing is often among the available options.
A vendor, service or third-party provider is a suppliern who delivers products and services to the consumer.
A service provider is – as the name suggests – a provider of a service. The service provider is responsible for ensuring that the service is appropriately provided and invoiceed.
No.
DIMOCO processes the payment transaction for the service and third-party provider via the mobile operator.
DIMOCO offers the processing of the payment transaction for the service or third-party provider in order to invoice their services, products and content via the mobile phone invoice.
To receive more information about the service provider, please log in or contact us via telephone, e-mail, or by using the contact form.
Regardless of whether it is a subscription or a one-time purchase, the consumer enters a contract with the service and third-party provider in both cases.
We recommend to contact our international service & contact center mobileinfo for clarification under “Support” with the affected mobile phone number. Or if your country is supported, check your transactions by entering your phone number into the Selfcare Portal, you can obtain clarity whether and when something was purchased. Also clarify whether the device has not been used or operated by third parties.
The purchase is made by a person who does not necessarily have to be the owner of the mobile phone. Thus, the buyer may be a third party independent of the mobile phone contract. Also clarify whether the device has not been used or operated by third parties.
Either log in to the Selfcare Portal or contact us under “Support”.
No. Make sure that the device is not used or operated by anyone else than yourself or that your security code, PIN or TAN code is not shared on Facebook or other social media channels.
Your mobile phone number where the transactions have been done and additionally in case of one-time pruchases date and time of the purchase(s).
Either log in to the Selfcare Portal or contact us under “Support” and stating the mobile phone number with which the service has been activated / purchased. Please note that for one-time payments it would be very helpful also to state date and time of the pruchase(s).
Contact us under “Support” and stating the mobile phone number with which the service has been activated / purchased. We will inform you about the service- or third-party provider.
DIMOCO Payments GmbH is a licensed payment institute in EU and is regulated by the Austrian Financial Market Authority.
DIMOCO is a payment institute that processes payment transactions between consumers and third-party providers*. These are payment transactions carried out via mobile phones and IT devices.
No. DIMOCO does not sell or offer consumers goods nor services and is therefore not a service or third-party provider nor vendor.
Only your mobile carrier has your personal information, such as your name or address; depending on the service, the service provider or a third-party provider may also have this information. DIMOCO does not receive any personal information from your mobile carrier. DIMOCO only has your mobile phone number and payment details, such as the date and price.
The claim is made by the service- or third-party provider and not DIMOCO. As a payment institute, DIMOCO invoices on behalf of the service or third-party provider, so in some cases DIMOCO could appear on the mobile phone invoice.
DIMOCO takes data protection very seriously and processes the information it receives with the greatest care and confidentiality in accordance to applicable laws. DIMOCO does not receive any personal data from the mobile operator.
We, mobileinfo, process the information (including personal data) that You as a requester provide us with utmost care and confidentiality in accordance with this Privacy Notice as well as applicable laws. This Privacy Notice provides You with the information about essential aspects of data processing.
mobileinfo is a customer service platform for consumer queries concerning carrier billing payments (payment via mobile phone invoice) for goods and services offered by the respective service providers (hereinafter the “Service Providers”). Mobileinfo is operated by DIMOCO Payments GmbH (Europaring F15/302, 2345 Brunn am Gebirge, Austria; hereinafter “DIMOCO”) and made available on www.mobileinfo.biz; You can direct a query to mobileinfo either by using a contract form on the said website, as well as sending an e-mail to the address or making a phone call to the number assigned to the respective country and – if available – leave recorded messages outside of business hours on Our answering machines.
Please be advised that – unlike the Service Providers – neither mobileinfo nor DIMOCO offers any goods and services, but instead only helps consumers to clarify the matter free of charge with the relevant Service Provider, provided that such Service Provider has chosen mobileinfo as its customer service.
Consequently, the respective Service Provider, who is responsible for the services ordered by You, is the controller responsible for processing of Your personal data pursuant to Art. 4 (7) GDPR. DIMOCO merely acts as processor pursuant to Art. 4 (8) GDPR on behalf of such Service Providers, who use mobileinfo as their customer service. Upon receiving Your query, we will be able to identify the relevant Service Provider and – if requested – provide You with additional contact details of such Service Provider.
Depending on functionalities You are using, the following personal data will be processed:
The date and time of Your visit, the requested page, the type and version of Your browser, Your operating system, the type of your device and its display resolution, the geographical location where You are visiting from, Your cookie consent status, and Your IP address.
Such data, which may be necessary to process the query, such as: name, e-mail address, phone number, as well as such personal data, which You disclose in relation to Your request (e.g. bank details in case of a refund), as well as the respective speech recordings and information contained therein that you decided to leave on Our automated recording devices (answering machines).
Phone number
The data You provide us will be kept confidential and will be processed with due care, appropriately and in a way adequate and relevant to the Purpose expressly stated in this Privacy Notice. The data will be processed in compliance with applicable laws, in particular with the General Data Protection Regulation of the European Union (GDPR) and the relevant provisions of the Austrian law. The confidentiality and security of Your data is secured by appropriate technological and organizational measures.
We use the widespread SSL process in conjunction with the highest encryption level, which is supported by Your browser. You can tell whether a single page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the address bar of Your browser.
In addition, we apply other suitable technical and organizational security measures to protect Your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
Automated decision-making, including profiling, does not take place.
The processing of Your personal data is based on the following legal basis:
it is necessary for the purposes of Our legitimate interests to provide and optimize the website and its structure as well as to establish effective protection of the website against malicious access (Art. 6 (1) (f) GDPR).
Please note that the sole purpose of mobileinfo is to provide You with support regarding the service purchased from the Service Provider upon Your prior request. The provision of the relevant personal data by You is, therefore, made entirely voluntary and You are under no obligation (whether contractual or statutory) to provide any such personal data. Non-provision of such data will, however, not make it possible for mobileinfo to provide You with any further support.
Your personal data will be primarily processed by authorized personnel (agents) of entrusted call center providers. If this is necessary for processing of Your request, the relevant information may be also made available to DIMOCO, the Service Provider responsible for the service in question and/or Your mobile operator. Please note that processing of any personal data is always safeguarded by appropriate contractual obligations. Should it therefor be necessary to process Your personal data outside of the European Economic Area, any such processing will be subject to additional safeguards required for international transfers of personal data.
Further information on these safeguards, if applicable, is available on request.
In order to maintain the operability of this website and to realize the respective Purpose of processing the personal data provided by You, We also engage third party partners that may have access to personal data.
Please be advised that in order to provide and optimise functionality of this website, we cooperate with easyname GmbH, Vienna, which as an external partner for hosting services has technical access to the data processed via the website.
The website uses Matomo to analyze traffic and collect anonymous usage statistics for the website in order to help Us to improve Your user experience. We process the data specified in section 2. “What data will be processed?” above. Matomo is self-hosted by Us (“on premises”). The information gathered is not at any point used in a way that could allow an identification of specific users. All data is only processed by Us and Our website and no information is forwarded to third parties. The use of Matomo is based on Our legitimate interest (Art 6 para 1 lit f GDPR) to provide and optimize the website and its structure.
The website uses Wordfence Security Plugin and web application firewall to protect the website from unwanted access, malware, cyberattacks and exploits, provided by Defiant Inc., 800 5th Ave Ste 4100, Seattle, WA 98104, USA. To do so, Wordfence checks and eventually blocks website access based on Wordfence database entries. This is technically necessary in order to protect the website. The use of Wordfence is based on Our legitimate interest (Art 6 para 1 lit f GDPR) to establish effective protection of the website against malicious access. Any data transmission in this regard to Wordfence is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.wordfence.com/help/general-data-protection-regulation/.
Depending on functionalities You are using, the following duration will apply to the processing of Your personal data:
We will keep Your relevant personal data for only as long as reasonably necessary in order to process and respond to Your query and any claims connected thereto. Your personal data will be automatically deleted from Our database 6 (six) months after Your query to mobileinfo has been processed or in any case after the lapse of 6 (six) months following Your last contact with mobileinfo.
Please note that We will continue to save Your correspondence with us (e.g. Your e-mail or recorded voice messages) in order to be able to prove the communication history should there be legal, police or judicial inquiries about a case at a later date. The access thereto will be highly restricted and only granted when necessary. The correspondence will be stored for a period, which is based on the relevant applicable statutory limitation period. After the lapse of such period, the data will be automatically deleted from Our systems.
Your phone number will be processed exclusively for as long as it is necessary in order to log in to the system, identify and display the relevant transaction details.
In accordance with Art. 15-21 GDPR, You have the following rights with respect to the personal data that You provide/provided us:
Moreover, You also have the right to lodge a complaint with the data protection authority competent for the respective Service Provider, which is responsible for the processing of Your personal data.
You can exercise the aforementioned rights at any time.
Name and contact details of those responsible
Company Register Number: 199901y
Company Register Court: Regional Court (“Landesgericht”) Wiener Neustadt
VAT ID Number: ATU50451700
Membership: Economic Chamber of Austria, Vienna; Association of Financial Service Providers
This website (www.mobileinfo.biz) was created for consumers and their enquiries regarding mobile payments (in particular carrier billing). By using this website, you agree with the terms of use as set out herein. Should you not accept these, you may not use either this website or mobileinfo service.
Any references and links on this website to the websites of other companies are only provided for informational purposes by DIMOCO. DIMOCO has not verified all these websites and has no influence whatsoever on the design or content of these linked sites. For this reason, DIMOCO herewith explicitly assumes no responsibility or liability for the content on such linked sites. Access to such websites via a link from this website takes place at your sole responsibility and risk.
The linking to the index/home page of www.mobileinfo.biz is permitted. The site containing such link may not, however, contain illegal content. The integration of individual pages of this website (with the exception of the index/home page) in the frames of other websites is strictly prohibited.
DIMOCO processes all personal data in accordance with its Privacy Policy.
DIMOCO has compiled and checked all the information made available on this website to the best of its knowledge and belief. This notwithstanding, DIMOCO cannot guarantee that the information provided is at all times up-to-date, correct, complete and/or available.
DIMOCO rejects any and all liability for damage or consequential damage arising from the access to the website or individual parts thereof (such as downloaded documents), its use (or from the impossibility of access or use) or links to other websites.
Cookies are small text files, which are stored on your computer or mobile device, from which you access the website. While visiting www.mobileinfo.biz you will be prompted to confirm use of cookies. The cookies used by www.mobileinfo.biz enable the website to remember your preferences. The website www.mobileinfo.biz uses exclusively first-party cookies, which means that they are set and controlled by DIMOCO and not by any third-parties.
The cookies used by www.mobileinfo.biz enable the website to remember your preferences and to recognize website visitors and identify the pages viewed by the same user during the same visit (anonymously – no personal information is collected on the user). We use these purely for internal research on how we can improve the service we provide for all our users. The cookies simply assess how you interact with our website – as an anonymous user (the data gathered does not identify you personally). Also, this data is not shared with any third parties or used for any other purpose. The anonymized statistics could be shared with contractors working on projects under contractual agreement with DIMOCO Payments GmbH.
The following cookies are used on www.mobileinfo.biz:
| Name | Service | Purpose | Cookie type | Duration |
| Gdpr=true | Self-Care Portal GDPR | Stores your cookies preferences (so you won’t be asked again) | first party / operational | 30 days |
| Max-age=2592000 | Self-Care Portal Max age | Defines when the cookie should be deleted from the browser | first party / operational | 30 days |
| SameSite=Strict | Self-Care Portal Same Site | Ensures that only first-party cookies are applied | first party / operational | 30 days |
| _pk_testcookie | Corporate web analytics service | Used to check whether the visitor’s browser supports cookies | first party / analytics data | deletion directly after creation |
| _pk_ref | Corporate web analytics service | Used to store the attribution information, the referrer initially used to visit the website | first party / analytics data | 6 months |
| _pk_id | Corporate web analytics service | Used to store a few details about the user such as the unique visitor ID (no personal information is collected and/or stored) | first party / analytics data | 13 months |
| _pk_cvar, _pk_ses & _pk_hsr | Corporate web analytics service | Short lived cookies used to temporarily store data for the visit (no personal information is collected and/or stored) | first party / analytics data | 30 minutes |
| matomo_sessid | Corporate web analytics service | Helps preventing CSRF security issues; it does NOT contain any data used to identify visitors and is considered an “Essential” cookie | first party / analytics data | 14 days |
