mobileinfo is a brand of DIMOCO and the first point of contact for consumers who have questions about paying by mobile phone bill. We offer our merchants (our business customers) who process payments via our payment platform to use our service & contact centre to give consumers information about transactions of their services. Consumers will be provided with general information about the merchant and the activated service when contacting us, help if a payment has not worked or cancel an active subscription if requested. If necessary, we contact the merchant for further information and assistance.
This is a support-platform which allows you to view and manage past payments via your mobile operator invoice. Once logged in, you will be provided with an overview of past transactions and will be able to cancel on-going subscriptions.
No. You only need to log in with the phone number you used to purchase the goods or services.
You only need the same phone number you used to make the purchase. There is no need to create a user account.
Please ensure that you have entered the same phone number you used to purchase the goods or services.
If you are accessing mobileinfo.biz from your mobile phone, you might be directly logged in to the platform without having received a PIN code. In any other case, please make sure that the provided phone number is correct, that your mobile phone is turned on, and that you have a signal.
Please ensure that you enter the same phone number you used to make the payment.
To manage your subscriptions, please select “Subscriptions” in the overview. Click on “Cancellation” underneath the subscription you want to cancel to immediately terminate the service.
If you cannot find a certain transaction into the Selfcare Portal (neither in subscriptions nor in one-time payments) , please contact us under the section “Support” with the mobile phone number used for the transaction.
You can call our hotline or send us an e-mail. Please find futher contact details for your country under “Support” or you click on “Contact details” under the service name of the acrtivated service to get to our contact form.
DIMOCO offers the processing of a payment transaction for service and third-party providers, enabling their services, products and content to be invoiceed via the mobile phone invoice. Therefore, it is possible that DIMOCO is mentioned on the mobile phone invoice.
It is possible to purchase a selected product, select a chosen service or desired content on the website of the service and third-party provider and purchase so with “pay by mobile phone invoice”, or to send a code word to a service number to order the content or the product of the service and third-party providers.
A subscription is an arrangement of a regularly receipt of a service, often in return of payment.
An example for a onetime or single purchase is a purchase of credits for a game. I.e. a product is purchased once by the consumer and is therefore not a subscription.
In most countries you won’t need to register, but can directly use the payment option.
You have different options available, depending on the device you are using to shop online. To give you an example: you are surfing the web on your PC and order an eBook. After entering your mobile phone number, a pin code will be texted to you. Enter the pin code online to confirm your payment.
For your protection, transaction limits do exist; these vary by country. For more information and options to extend these limits, please contact your mobile operator.
If you want to ensure that it is not possible to purchase goods or services via mobile operator invoice (e.g. in the case of children or teenagers), please contact your mobile operator. It is possible to turn off value-added services for your phone number.
It is an alternative payment method to credit cards or bank transfers. Services or and products are purchased and paid for by using a mobile phone invoice or prepaid credit.
It is possible to select a wanted product, service or content on the website of the service and third-party provider and to purchase so with “pay by mobile phone invoice” or to send a code word to a service number to order the content or the product of the service and third party.
Yes.
Please first check whether your mobile operator has set a block or a limit for third-party suppliers. If this is not the case, kindly contact us with your requst and the mobile phone number you want to use under the contact details you find under “Support”.
Please contact your mobile operator as they set the restrictions for third-party providers.
Today, many service providers already include Carrier Billing as a payment option. At the end of the order process you are normally asked about your preferred payment method. Carrier Billing is often among the available options.
A vendor, service or third-party provider is a suppliern who delivers products and services to the consumer.
A service provider is – as the name suggests – a provider of a service. The service provider is responsible for ensuring that the service is appropriately provided and invoiceed.
No.
DIMOCO processes the payment transaction for the service and third-party provider via the mobile operator.
DIMOCO offers the processing of the payment transaction for the service or third-party provider in order to invoice their services, products and content via the mobile phone invoice.
To receive more information about the service provider, please log in or contact us via telephone, e-mail, or by using the contact form.
Regardless of whether it is a subscription or a one-time purchase, the consumer enters a contract with the service and third-party provider in both cases.
We recommend to contact our international service & contact center mobileinfo for clarification under “Support” with the affected mobile phone number. Or if your country is supported, check your transactions by entering your phone number into the Selfcare Portal, you can obtain clarity whether and when something was purchased. Also clarify whether the device has not been used or operated by third parties.
The purchase is made by a person who does not necessarily have to be the owner of the mobile phone. Thus, the buyer may be a third party independent of the mobile phone contract. Also clarify whether the device has not been used or operated by third parties.
Either log in to the Selfcare Portal or contact us under “Support”.
No. Make sure that the device is not used or operated by anyone else than yourself or that your security code, PIN or TAN code is not shared on Facebook or other social media channels.
Your mobile phone number where the transactions have been done and additionally in case of one-time pruchases date and time of the purchase(s).
Either log in to the Selfcare Portal or contact us under “Support” and stating the mobile phone number with which the service has been activated / purchased. Please note that for one-time payments it would be very helpful also to state date and time of the pruchase(s).
Contact us under “Support” and stating the mobile phone number with which the service has been activated / purchased. We will inform you about the service- or third-party provider.
DIMOCO Payments GmbH is a licensed payment institute in EU and is regulated by the Austrian Financial Market Authority.
DIMOCO is a payment institute that processes payment transactions between consumers and third-party providers*. These are payment transactions carried out via mobile phones and IT devices.
No. DIMOCO does not sell or offer consumers goods nor services and is therefore not a service or third-party provider nor vendor.
Only the mobile phone operator has your personal data, depending on the service also the service- or third-party provider may have it. DIMOCO does not receive any personal data from the mobile operator.
The claim is made by the service- or third-party provider and not DIMOCO. As a payment institute, DIMOCO invoices on behalf of the service or third-party provider, so in some cases DIMOCO could appear on the mobile phone invoice.
DIMOCO takes data protection very seriously and processes the information it receives with the greatest care and confidentiality in accordance to applicable laws. DIMOCO does not receive any personal data from the mobile operator.