Terms of Use

Mobileinfo accessible via the website www.mobileinfo.biz is a customer service platform for consumer queries concerning carrier billing settlements (payment via mobile phone invoice). Providers of digital services and physical goods (“Merchants”) that use mobileinfo are thus able to bundle their consumer requests at mobileinfo and in this way provide consumers with an even faster feedback. Mobileinfo is operated by DIMOCO Payments GmbH (Europaring F15/302, 2345 Brunn am Gebirge, Austria; hereinafter “DIMOCO”).

Use of the Website

This website (www.mobileinfo.biz) was created for consumers and their enquiries regarding mobile payments (in particular carrier billing). By using this website, you agree with the terms of use as set out herein. Should you not accept these, you may not use either this website or mobileinfo service.

Intellectual Property Rights and Copyright

The contents, graphics and photos presented on the website www.mobileinfo.biz and its sub sites are protected by copyright. The intellectual property as well as all rights to the copyright protected content and databases are either owned by DIMOCO or DIMOCO has the right to use these. Their use, in whole or in part, particularly for the purpose of storage in databases, processing, editing, duplication and, any type of commercial use as well as the distribution to third parties is expressly prohibited without the prior written express permission of DIMOCO. You are also not permitted to access any type of content on the website whatsoever via scripts or by any other automated means. Messages, comments and other communications you submit to DIMOCO electronically may not contain any software viruses or spam (mass or chain letters). With the submission, you grant DIMOCO a non-exclusive, gratuitous and irrevocable right to use your communications for the purpose of processing your query. In particular, you allow DIMOCO to abridge and translate the content of your messages as well as forward these to the relevant Merchants responsible.

Hyperlinks

Any references and links on this website to the websites of other companies are only provided for informational purposes by DIMOCO. DIMOCO has not verified all these websites and has no influence whatsoever on the design or content of these linked sites. For this reason, DIMOCO herewith explicitly assumes no responsibility or liability for the content on such linked sites. Access to such websites via a link from this website takes place at your sole responsibility and risk.

The linking to the index/home page of www.mobileinfo.biz is permitted. The site containing such link may not, however, contain illegal content. The integration of individual pages of this website (with the exception of the index/home page) in the frames of other websites is strictly prohibited.

Data protection

DIMOCO processes all personal data in accordance with its Privacy Policy.

Exclusion of Warranty and Liability

DIMOCO has compiled and checked all the information made available on this website to the best of its knowledge and belief. This notwithstanding, DIMOCO cannot guarantee that the information provided is at all times up-to-date, correct, complete and/or available.

DIMOCO rejects any and all liability for damage or consequential damage arising from the access to the website or individual parts thereof (such as downloaded documents), its use (or from the impossibility of access or use) or links to other websites.

Cookies

Cookies are small text files, which are stored on your computer or mobile device, from which you access the website. While visiting www.mobileinfo.biz you will be prompted to confirm use of cookies. The cookies used by www.mobileinfo.biz enable the website to remember your preferences. The website www.mobileinfo.biz uses exclusively first-party cookies, which means that they are set and controlled by DIMOCO and not by any third-parties.

The cookies used by www.mobileinfo.biz enable the website to remember your preferences and to recognize website visitors and identify the pages viewed by the same user during the same visit (anonymously – no personal information is collected on the user). We use these purely for internal research on how we can improve the service we provide for all our users. The cookies simply assess how you interact with our website – as an anonymous user (the data gathered does not identify you personally). Also, this data is not shared with any third parties or used for any other purpose. The anonymized statistics could be shared with contractors working on projects under contractual agreement with DIMOCO Payments GmbH.

The following cookies are used on www.mobileinfo.biz:

Name	Service	Purpose	Cookie type	Duration
Gdpr=true	Self-Care Portal GDPR	Stores your cookies preferences (so you won’t be asked again)	first party / operational	30 days
Max-age=2592000	Self-Care Portal Max age	Defines when the cookie should be deleted from the browser	first party / operational	30 days
SameSite=Strict	Self-Care Portal Same Site	Ensures that only first-party cookies are applied	first party / operational	30 days
_pk_testcookie	Corporate web analytics service	Used to check whether the visitor’s browser supports cookies	first party / analytics data	deletion directly after creation
_pk_ref	Corporate web analytics service	Used to store the attribution information, the referrer initially used to visit the website	first party / analytics data	6 months
_pk_id	Corporate web analytics service	Used to store a few details about the user such as the unique visitor ID (no personal information is collected and/or stored)	first party / analytics data	13 months
_pk_cvar, _pk_ses & _pk_hsr	Corporate web analytics service	Short lived cookies used to temporarily store data for the visit (no personal information is collected and/or stored)	first party / analytics data	30 minutes
matomo_sessid	Corporate web analytics service	Helps preventing CSRF security issues; it does NOT contain any data used to identify visitors and is considered an “Essential” cookie	first party / analytics data	14 days